Target Your Audiences: Why Men Hate Going to Church

I just finished reading this book about why men either don't pay much attention in church or don't go at all. You don't have to be a Christian to realize the conclusion of the book: Males are not well represented in churches because they do not like the feminine qualities of the church. In other words, if churches would make changes to appeal to a larger audience that includes males and then market themselves to that male audience, male attendance might rise.

Knowing your target audience and developing ways to attract that audience matters.


What have you done to target audiences? Why do you think targeting audiences is important?

Pic Tip Friday: Be the first, brand something unqiue

Pic Tip # 9: Create a unique product. Be the first to brand a genre. Do something different. Combine two genres or two things to make something interesting and new.

Pic Tip Friday: Jokes - Have Fun

Pic Tip # 8: Do something fun and unique.

Pic Tip Friday: Be aware of the times

Pic Tip #7: Be aware of the times and take advantage of current trends or events that might give a new or creative spin to your product, business or service.

Pic Tip Friday: Details, details, details.

Pic Tip # 6: Keep the details in mind.

Pic Tip Friday: Where the action is

Pic Tip # 4: Put yourself or your product or service in the middle of where the action is (like TKTS in Times Square).

Pic Tip Friday: Reinvent

Pic Tip # 3: Reinvent (like Lincoln Center did), but without completely throwing out the original. Slow change is better than huge change all at once.

Pic Tip Friday: Extraordinary Placement

Pic Tip # 2: Put your product somewhere out of the ordinary where it will stand out.

Pic Tip Friday: All about the display

For the next few weeks I will be posting short marketing tips based on various snap shots. They say that a picture is worth a thousand words, so see what you can learn from the photos I'll be posting.

Here's Pic Tip #1:

Find creative ways to display your product or service.

Netflix changes its mind.... again

Remember my previous posts on Netflix's bad moves in price hikes and splitting the streaming and dvd services? Well now they've changed their mind again based on customer complaints and are staying the same, but keeping the price hikes.

I know they're trying to please customers, but even worse than making irrational, unpleasant changes is staying inconsistent in your brand by going back and forth of the teeter totter. Netflix has a lot of damage control to do, and the Marketing, Public Relations people aren't doing a good job at it so far.

What do you think? Is Netflix making the right decisions?


Here's the letter Netflix sent out with its most recent announcements:

Dear Harmony,  

It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs. This means no change: one website, one account, one password…in other words, no Qwikster. While the July price change was necessary, we are now done with price changes. We're constantly improving our streaming selection. We've recently added hundreds of movies from Paramount, Sony, Universal, Fox, Warner Bros., Lionsgate, MGM and Miramax. Plus, in the last couple of weeks alone, we've added over 3,500 TV episodes from ABC, NBC, FOX, CBS, USA, E!, Nickelodeon, Disney Channel, ABC Family, Discovery Channel, TLC, SyFy, A&E, History, and PBS. We value you as a member, and we are committed to making Netflix the best place to get your movies & TV shows.

Respectfully,
The Netflix Team

Hollywood Bowl Part 2: How Open Should We Be With Social Media vs. Copyright

My recent troubles with the Hollywood Bowl (which I wrote about yesterday) have led me to wonder how relevant and important copyright rules are these days. They're greatly needed in a lot of ways, but when it comes to allowing photos and video at, say, the Hollywood Bowl, or allowing people to tweet and Facebook from their phones at a performance (like Broadway/L.A. recently did for a performance of Shrek the musical), should we allow it or should we say no no? Or maybe we could just beat them to it?


The way things are so open today, it's probably a good idea to have some leniency. And if you beat the customer to it by providing your own media (i.e. videos, photos, etc), maybe people won't be as inclined to break the rules. So point number 3 from yesterday's post is Get Involved and Be Modern!


There's a similar controversy over whether fans should be able to write fan fiction because fan fiction infringes on copyright.

Thoughts? What is your opinion on the great copyright versus social media "war"?

One GIANT bad move by Netflix

Money is important, and cost hikes are inevitable, but a recent move by Netflix to raise prices for those who want both mailed-to-home videos and instant streaming may be losing it more customers and losing more money than gaining.

The change (see below), which was announced by email and on the Netflix Facebook page, has received over 13,000 Facebook comments on the Facebook announcement, most of them negative. Users are declaring they will drop Netflix for Hulu Plus, Amazon Prime, or Redbox if Netflix does not get rid of the change.

On a move (or lack of movement) almost as bad as the announced change, Netflix has yet to respond to the negative comments.

Marketing choices are difficult to make, and may require higher prices, but without good public relations, those decisions will hurt, rather than help a company. This is why clear communication is so important, as is having a prepared response for negative reactions. It seems Netflix has failed big time here.

Will Netflix users keep good on their word and drop the service? Are there any positives to Netflix's actions?

Read the Netflix announcement I received below:

We are separating unlimited DVDs by mail and unlimited streaming into two separate plans to better reflect the costs of each. Now our members have a choice: a streaming only plan, a DVD only plan, or both.

Your current $9.99 a month membership for unlimited streaming and unlimited DVDs will be split into 2 distinct plans:

Plan 1: Unlimited Streaming (no DVDs) for $7.99 a month
Plan 2: Unlimited DVDs, 1 out at-a-time (no streaming) for $7.99 a month

Your price for getting both of these plans will be $15.98 a month ($7.99 + $7.99). You don't need to do anything to continue your memberships for both unlimited streaming and unlimited DVDs.

These prices will start for charges on or after September 1, 2011.

You can easily change or cancel your unlimited streaming plan, unlimited DVD plan, or both, by going to the Plan Change page in Your Account.

We realize you have many choices for home entertainment, and we thank you for your business. As always, if you have questions, please feel free to call us at 1-888-357-1516.

–The Netflix Team

In times of trouble, make your policies clear

Lesson #1. When a customer complains, apologize, but make your policies clear.

Lesson #2. When making your policies, do your best to be reasonable. It will avoid a lot of problems and a lot of complaining customers.

Back in March, I wrote about a bad experience I had at a Carl's Junior. I later learned that the problem wasn't that the people at the restaurant were being rude, but that CJs had a certain policy that the restaurant managers were going by. Rather than just outright demanding I return the food when it was their fault their ATM machine was not working and they hadn't warned me, they should have told me the corporate Carl's Junior policy. Then, I would have been fine with what was happening and taken my concerns to the corporate offices, rather than yelling at the nice people at the restaurant.

I thought about this more after a recent interview I had for a position at a local theater. My interviewers asked me what I would do if a customer at the box office was complaining or asked for something I couldn't give them. I replied that I would stay calm, say what I could, and bring in my supervisor as a last resort, if it came to that. Upon further consideration, I realized how important it would be in a situation like this to make the theater's policies clear. For example, if it was concern over a ticket, I would tell the customer the policy and point out that it was made clear on the theater's website and when the patron bought his tickets.

Of course, some companies just don't think when they create their policies. So, once again, the two lessons here are:

1) When a customer complains, apologize, but make your policies clear.

2) When making your policies, do your best to be reasonable. It will avoid a lot of problems and a lot of complaining customers.

Giving your organization a face

Customers like organizations and businesses to have morals, personality - to have a face to them. This applies to a website just as much as it applies to the need to provide good customer service.

I've been doing some work for Hillhouse Opera Company, a new opera company in Connecticut. Currently, their website is not attractive. The colors aren't engaging. There's no logo. And the website has no production photos. Playhouse Merced, which has a lot of good information on its website, has a similar problem. It is missing a face, as well. It has a logo, but the photos are old and are only on one page.

Think of logos and pictures as a major part of your branding. In many ways, they are your face. They set the atmosphere of your website. And, aside from this, they wet the appetite of your customer. If a customer sees something they like, they'll be more interested in buying your product. But if the customer doesn't even know what your product looks like, they'll think it a risk to try your product.

You have to earn their trust. You have to own the right impression in their mind.

What are some other ways you "brand" your company?

8 Must-read articles on Google+

Obviously, Google+ offers the same social networking abilities that Facebook offers. But it has its own unique qualities, as well, and they could mean something for marketers, public relations specialists, photographers and reporters.

Here are eight, must-read articles on the uses and potential of Google+:

1) HubSpot has the low down on all of the Google+ features

2) PR News reports on the PR uses of Google+

3) The Future Buzz reports on the marketing and PR uses of Google+

4) Chris Brogan talks about 50 current and future possibilities for Google+

5) The Next Web gives some advice on how to turn your profile into a photography portfolio

6) Chris Brogan gives some advice on how to use Google+ as a blog

7) Sprout Social Insights reports on the possibility of Google+ business pages

8) Read StarBright Business' summary of the pluses and minuses of Google+

What do you think Google+ offers your business or brand?

A Google Makeover: Google+ is only the beginning

It's clever marketing, and it makes Google a lot more modern looking. That's right, Google is getting a complete makeover. You may have noticed that Google search has been getting a new look lately. You may have heard that Google+ is the new social network trying to surpass Facebook.

Now Google is switching up Gmail a bit too.

And all these aesthetic changes serve to build up excitement and talk about Google+, and they give Google a bit of a different brand image, too. Sure, Google is still fun and personable. You can still personalize the look of your Gmail, you can still personalize your Google home page, and you can still view those fun Google designs on holidays and special occasions. But now Google is giving itself a more modern look, setting itself up as a company looking to the future, a company that is the future.

Is Google making a good decision by changing its image?

Why e-blasts don't work

To please the modern customer, you need to make your product and your marketing strategies personal and convenient for your target audience.

A lot of e-blasts do not succeed in attracting customers for the very reason that they are not personal. If all you are sending are event or promotion reminders, if there's nothing more interesting or useful for the customer, your e-mails will be labeled as spam and deleted without a second thought.

Joanne Scheff Bernstein writes in her book "Arts Marketing Insights,"

"E-mail, like all other marketing tools, requires strategic and creative planning. Sending out an occasional e-mail message or blasting patrons with a series of frequent e-mail promotions when, for example, the organization wants to announce a special program or sell a large number of tickets to a production that has not sold well to date will not sustain interest and loyalty for very long. Each organization should develop an overall plan for e-mail marketing, just as it does for advertising, regular mailings, public relations, and other marketing efforts."

Besides being more personal, what are some of your plans for successful e-mail marketing?

E-mail versus Social Media

Which is more effective? E-mail or social media?

More and more people are saying e-mail is old and not worth using, but Hubspot pointed out in a recent post that the two are good partners in keeping customers active. This is why it is so essential to MAKE CUSTOMERS AWARE OF YOUR SOCIAL MEDIA ACCOUNTS. In addition to using e-mail newsletters to promote your events and products, use e-mail to promote your accounts. I can't emphasize this enough. And you can always use your social media accounts to promote your e-mail list, as well.

What are the most important elements for a successful e-newsletter?

Tips for best e-newsletter practice

E-mail newsletters are about more than making customers aware of events. You need to personalize them and send them out on a regular basis in order to make them feel genuine and to keep them from making it to the SPAM folder. Use intriguing headlines, but short headlines, and put the most important information "above the fold." Provide features and stories, how-to's, anything that isn't just boring events. Give readers a reason to open the email, and give them an even better reason to read the email and click on its links.

Harmony Wheeler would like to share a passage from Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century "If you're really committed to building a relationship with your patrons, you've got to send them engaging, relevant, and timely information that will grab their attention and bring them closer to your organization. You're going to need to think beyond the common practice of sending "e-mail blasts" that go out at the last minute to drive ticket sales"

Social Media Revolution: Electronics Taking Over How We Do Things

Social media, electronics, the web.... they're taking over how we do things, even for kindergardeners. Watch this video for some thought-provoking statistics. If it doesn't convince you to use social media in your marketing tactics... well, then, you're lost.

Why do you think technology and social media are so popular? How have they changed the way you do business?